"The ITIL2 books don’t make much of Service Catalogue but it is the central, pivotal, fairly-static object in the ITIL world. (The central dynamic, transactional object is the Service Desk ticketing system, and the asset database). ITIL3 makes more of Service Catalogue, but still does not place it as centrally as the IT Skeptic and others would. Service Catalogue drives your people. It is a key mechanism in cultural change, the foundation of customer relationship, and a pivotal tool for organizing effort".
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